FAQ

How do I know it’s safe to let strangers into my house?

We understand that you need to be very careful who you let in your home. When you experience an emergency, you’ll most likely be calling an unknown company, and you have to trust that it’s safe to let them enter your house within just a few hours of your initial call. The first thing you should do is make sure the company employees that have been fully screened and passed comprehensive background checks, including a criminal background check. Delta Restoration Services makes sure all our employees are fully screened, background checked, and drug tested, so our customers feel completely safe letting our technicians into their homes.

Not all franchises subscribe to the BBB and we cannot use their name unless they do.

What involvement will Delta have with my insurance company?

Many consumers do not realize all the behind-the-scenes work that is required to get proper coverage when property damage is sustained. At Delta Restoration Services, we pride ourselves in knowing the ins and outs of the insurance industry. We work hard to make sure both parties – you and your insurance company – are comfortable and informed about what’s being done and what’s being paid for. We don’t like surprises, and neither do our customers.

How do I know my insurance company will cover the damages?

Unfortunately, there is no guarantee that your insurance company will cover the damage to your home, and there may be special endorsements or limits to your actual coverage. However, we will help you communicate with your insurance company, so they know exactly what caused the damage and to confirm your coverage. Although we don’t know your specific insurance policy and are not insurance professionals, we have years of experience dealing with insurance carriers and will work to make the entire process as smooth as possible.

What distinguishes one disaster mitigation company from another?

Many disaster mitigation companies are not available to help you at all times of the day and night, so you could be living with the effects of a disaster for a whole night before being able to call in help. Delta Restoration Services is on-call 24 hours a day, 7 days, a week, 365 days a year. We know that disaster can strike any time, and the risk of permanent damage to your property and belongings is greatly lessened if remediation, mitigation, and cleanup start as soon as possible. Delta will have a team at your door in just two hours or less after you contact us. We’re here for you no matter the time of day or night.